General Terms and Conditions (GTC)
As of: 16.04.2022 (german (original) version), translated 29.05.2025
These conditions
(1) This website (the “Site”) and/or the services, including any associated mobile applications (together: the “Services”) and all offers and sales of products (“Products”) through the Site, are owned and operated by Lolinq OG (hereinafter also: “we”, “us” and “our”). These Terms and Conditions (“Terms”) set forth the terms and conditions under which visitors or users (collectively, “Users” or “you”) may visit the Site and/or use the Services and purchase Products.
(2) By accessing or using the Services, you agree to be bound by the Terms. If you do not agree to all of the Terms, you may not access the Site or use the Services. Please read these Terms carefully before accessing our Site or using the Services or purchasing any products. These Terms tell you who we are, how we sell products to you, how you can cancel the contract of sale and what you can do if you have a problem.
(3) Sie versichern, dass Sie volljährig sind und über die rechtliche Befugnis, das Recht und die Freiheit verfügen, eine verbindliche Vereinbarung auf der Grundlage dieser Bedingungen einzugehen und die Dienste zu nutzen und Produkte zu kaufen. Wenn du minderjährig bist, benötigst du die Genehmigung deiner Eltern oder eines gesetzlichen Vertreters, um die Dienste zu nutzen oder Produkte zu kaufen.
(3) You represent that you are of legal age and have the legal authority, right and freedom to enter into a binding agreement based on these Terms and to use the Services and purchase Products. If you are a minor, you must have your parent's or legal guardian's permission to use the Services or purchase Products.
Purchase of products
(1) The purchase of Products is subject to the terms and conditions in force at the time.
(2) If you purchase a Product: (i) you are responsible for reading the Product description in full before making a binding purchase; and (ii) the completion of an order on the Site (by completing a payment transaction via the “Place Order” or similar button) may constitute a legally binding contract for the purchase of the relevant Product, unless these Terms provide otherwise.
(3) You can select products from our product selection and add them to your shopping cart by clicking on the corresponding button. Our prices are listed on the site. We reserve the right to change our prices at any time and to correct unintentional pricing errors. These changes will not affect the price of products that you have already purchased. During checkout, you will be shown an overview of all the products you have placed in your shopping cart. The overview includes the main features of each product as well as the total price for all products, the applicable value added tax (VAT) and, if applicable, the shipping costs. On the payment page, you also have the option of checking the products and quantities and, if necessary, changing, removing or correcting them. You can also use the edit function to identify and correct any input errors before placing your final binding order. All stated delivery times apply from receipt of your payment of the purchase price. When you click on the “Place order” button, you place a binding order to purchase the products listed at the price and shipping costs indicated. To complete the order process by clicking the “Order with costs” button, you must first accept these terms and conditions as legally binding for your order by clicking the corresponding box.
(4) We will then send you a confirmation of receipt of your order by e-mail, in which your order is listed again and which you can then print or save using the corresponding function. Please note that this is an automatic notification which only confirms that we have received your order. It does not indicate that we have accepted your order.
(5) The legally binding agreement on the purchase of the products is only concluded when we send you a declaration of acceptance by e-mail or dispatch the products to you. We reserve the right not to accept your order. This does not apply in cases in which we offer a payment method - and you select this payment method for your order - in which a payment process is initiated immediately upon transmission of your order (e.g. electronic transfer or real-time transfer via PayPal, Giropay, Paydirekt). In this case, the legally binding agreement is deemed to have been concluded when you have initiated the order process as described above by clicking on the “Order with costs” button.
(6) The purchase contract can be concluded in [German]. After conclusion of the contract, the terms and conditions of the contract will be stored by us and you will no longer have access to them.
(7) Beim Kauf der Produkte können leichte Abweichnungen der Längen aufgrund von Handarbeit entstehen. Die Stärke der tolerierbaren Abweichung hängt dabei von der Produktart ab. Bei (i) Halsbändern sind Abweichungen von ±1 cm akzeptabel, (ii) bei Geschirren sind Abweichungen von ±1-2 cm akzeptabel, und (iii) bei Leinen sind Abweichungen von ±7 cm möglich und akzeptabel.
(7) When purchasing the products, slight deviations in length may occur due to manual work. The extent of the tolerable deviation depends on the type of product. For (i) collars, deviations of ±1 cm are acceptable, (ii) for harnesses, deviations of ±1-2 cm are acceptable, and (iii) for leashes, deviations of ±7 cm are possible and acceptable.
Right of revocation
You may cancel this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you or a third party named by you, who is not the carrier, acquires physical possession of the goods.
Note: Individually designed products for your dog from our configurators are excluded from the right of withdrawal, as we manufacture these specifically at the request of our customers.
You can find more information HERE.
Gewährleistung für Produkte
We are liable in accordance with the statutory warranty provisions for quality defects and/or defects of title in the products you purchase from us.
Storage of online payment details
You can save a preferred payment method for the future. In this case, we will store these payment details in accordance with the applicable industry standards, if any (e.g. PCI, DSS). You can identify your saved card by its last four digits.
Vouchers, gift cards and other offers
Vouchers, gift cards or discounts and other offers may be available for our products from time to time (“Offers”). Such Offers are valid only for the period specified in such Offer. Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written permission.
Member account
(1) To access and use certain areas and features of our Site, you must first register and create an account (“Member Account”). You must provide accurate and complete information when registering your Member Account.
(2) If someone other than you accesses your Member Account and/or your settings, they can perform all actions available to you and, for example, make changes to your Member Account. We therefore strongly advise you to keep the login details for your member account safe. Such activities may be deemed to have been performed for you and on your behalf and you may be solely responsible for those activities that occur under your Member Account, whether or not expressly authorized by you, and for any damages, expenses and losses arising therefrom. You will be liable for activities related to your Member Account as described if you have negligently enabled the use of your Member Account by failing to take reasonable care to protect your login credentials.
(3) You may create and access your Member Account through a designated website or through a third party platform such as Facebook (the “Social Network Account”). If you sign up through a Third Party Platform account, you hereby grant us access to certain information about you that is stored in your Social Network Account.
(4) We may permanently or temporarily block or suspend your access to the Member Account, without liability to you, in order to protect us, our Site and Services or other users if, for example, you violate any provision of these Terms or any applicable law or regulation in connection with your use of the Site or your Member Account. This may occur without notice if the circumstances require immediate action, in which case we will notify you as soon as possible. In addition, we reserve the right to terminate your Member Account with two months' notice by email if, for example, we discontinue our Member Account program. You may discontinue use and request deletion of your member account at any time by contacting us.
Permitted use
(1) Our services are made available to you for information purposes and for private, non-commercial use only. When using our Services, you must comply with these Terms and all applicable laws.
(2) Except as expressly permitted by these Terms, you may not: (i) use our Services in an unlawful or fraudulent manner (including in violation of the rights of third parties) or for purposes of harvesting personal information or impersonating other users; (ii) modify or use our copyright, trademark or other proprietary rights notices or interfere with the security-related features of our Services; (iii) use our Services in any way to manipulate or distort content or undermine the integrity and accuracy of any content, or take any action to interfere with, damage or disrupt any part of our Services; (iv) use our Services to send, receive, upload/post, download material that does not comply with our content standards; (v) use our Services to transmit or facilitate the transmission of unsolicited or unauthorized advertising or promotional material;
(vi) use our Services to transmit data or upload data to our Services that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware or other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; (vii) use any robot, spider, other automatic device or manual process to monitor/copy our or other sites or the content contained in our Services, or use network monitoring software to determine the architecture of our Services or extract usage data from our Services; (viii) engage in any behavior that may (viii) engage in any conduct that restricts or inhibits any other user from using our Services; or (ix) use our Services for any commercial purpose or in connection with any commercial activity conducted without our prior written consent. You agree to cooperate fully with our investigation of any activity that is suspected or actual violation of these Terms.
Intellectual property rights
(1) Our Services and related content (and any derivative works or improvements thereof), including, without limitation, all text, illustrations, files, images, software, scripts, graphics, photographs, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, trade names and trade dress, and interactive features, and all intellectual property rights therein, are either owned or licensed by us (collectively: “our Intellectual Property Rights") and nothing in these Terms grants you any rights in relation to our Intellectual Property Rights. Except as expressly set forth herein or as required by mandatory legal provisions governing the use of the Services, you acquire no right, title or interest in or to our Intellectual Property Rights. All rights not expressly granted in these Terms are expressly reserved.
(2) If the Products include digital content, such as music or videos, the rights are granted to you as set out in relation to such content on the Site.
Disclaimer of Warranties for use of the Site and Services
The Services, our intellectual property rights and all information, materials and content provided in connection therewith and made available to users free of charge are provided “as is” and without warranties of any kind, express or implied (warranties of fitness for a particular purpose or warranties as to the security, reliability, timeliness, accuracy and performance of our Services, among others), except for cases of malicious non-disclosure of defects. We do not warrant that free services will be uninterrupted or error-free or that they will meet your requirements. Access to the Services and the Site may be suspended or restricted due to repairs, maintenance or updates. The warranty for products you purchase from us as set out in the “Warranty for Products” section above remains unaffected.
Exemption
You agree to defend, indemnify, and hold us harmless from and against all actual or alleged claims, damages, costs, liabilities, and expenses (including, without limitation, reasonable attorneys' fees) arising out of or related to your use of the Site and Services in violation of these Terms, including, without limitation, any use in violation of the restrictions and requirements set forth in the "Permitted Use" section, unless such circumstances are not due to your fault.
Limitation of liability
(1) We are only liable in cases of intent, gross negligence, negligent injury to life, limb, or health, or slightly negligent breach of a material contractual obligation, and only in the case of paid services or the sale of products. A "material contractual obligation" means an obligation whose fulfillment is a basic prerequisite for the proper implementation of the agreement and on which you normally and reasonably can rely. Our liability for slightly negligent breach of a material contractual obligation is limited to the amount of customary and foreseeable damages for this type of contract. Our liability under the Product Liability Act or in the event that we have explicitly provided a guarantee remains unaffected.
(2) The above provisions apply to our contractual (including liability for wasted expenditure) and non-contractual liability (including liability for tort) as well as to liability arising from transactions prior to the conclusion of the contract (culpa in contrahendo). They also apply to the benefit of our managing directors, senior executives, or other legal representatives, employees, and vicarious agents.
Change of terms and services; discontinuation
We reserve the right to change these Terms from time to time at our sole discretion to reflect changes in the law, additional features we may introduce, or as we otherwise develop our business. Therefore, you should review these Terms regularly and, in any event, during the checkout process when you purchase products. The new Terms will apply to any new order you place after the effective date of the new Terms. If any ongoing services you use are affected by the changes to the Terms, we will do so taking your legitimate interests into account as appropriate. We will provide you with reasonable advance notice of any such changes. You will be deemed to have accepted the changes if you do not object to them within two months of such notice. We will indicate this in our notice. If you object to the changes, we have a special right of termination—without further obligations to you—which will take effect from the effective date of the changes.
We may change the Services, discontinue the provision of the Services or one or more features of the Services offered, or restrict the Services. We may terminate or suspend access to the Services themselves, permanently or temporarily, without giving reasons and without further obligation. We will notify you in advance, where possible under the circumstances, and we will take your legitimate interests into account when taking such measures.
Links to third-party websites
The Services may contain links that allow you to leave the Site. Unless otherwise indicated, the linked sites are not under our control, and we are not responsible for the contents of any linked site, any link contained in a linked site, or any changes or updates to such sites. We are not responsible for any transmissions received from any linked site. Links to third-party sites are provided for information purposes only. The fact that we have included links to other sites does not imply our endorsement of their owners or their content.
Applicable law
(1) These Terms and Conditions shall be governed by and construed in accordance with the laws of the [Federal Republic of Germany] (without regard to its conflict of law provisions).
(2) The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr/. Please note that we are not obligated to resolve disputes with consumers before alternative dispute resolution bodies.
MISCELLANEOUS
(1) A waiver by either party of any breach or default under these Terms shall not constitute a waiver of any preceding or subsequent breach or default.
(2) The headings used in these Terms and Conditions are for convenience only and have no legal significance.
(3) Unless expressly stated otherwise, if any part of these Terms and Conditions is held to be illegal or unenforceable for any reason, it is agreed that that part of the Terms and Conditions shall be deleted and the remaining Terms and Conditions shall remain unaffected and in full force and effect.
(4) You may not assign your agreement with us under these Terms and Conditions or any or all of your contractual rights or obligations without our prior written consent.
(5) These Terms constitute the entire agreement and supersede all prior written or oral agreements between you and us relating to the Services and the sale of Products.
(6) The provisions of these Terms which, by their nature, are intended to survive any such action by us shall survive, including, without limitation, provisions relating to indemnities, releases, exclusions of liability, limitations of liability and this Miscellaneous Section.