FAQ | Lolinq
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FAQs

Take a look at our measuring guides. You can find them in our harness and collar configurator. If you have no flexible measuring tape aviable, take a rope or something similar for help. If you are still unsure, feel free to contact us via the contact form or our social media channels. 

Basically, all our products are suitable and tested up to a weight of 50kg. For our leashes, depending on the color selection of the hardware, a higher maximum weight is also possible. Just enter the weight of your dog in the field provided. Please be honest, after all it is about the safety of your dog! 
We are always trying to find the best possible combination of breakage resistance and own weight of the hardware. Therefore, there can sometimes be deviations in the design of the carabiner. Depending on the weight of your dog and color preference, I choose between scissor and pin carabiners.

Harnesses & Padded Collars: Smooth softshell with additional foam padding, webbing made of polypropylene, hardware made of stainless steel, steel, zinc alloy, brass or acetal (for the plastic buckles) depending on the color preference and the weight of the dog.
Highland Leash: Webbing made of polypropylene with PVC coating, hardware made of stainless steel, steel, zinc alloy or brass depending on the color and weight of the dog
Rope Leash: Rope from high-quality, finely woven nylon; rigging from Paracord (Microcord), hardware depending upon color desire and weight of the dog from high-grade steel, steel, zinc alloy or brass
Paracord Leash: Paracord type III 550, hardware made of stainless steel, steel, zinc alloy or brass, depending on the color and weight of the dog.

We weighed pros and cons for a long time on which of the two materials to work with. Both have similar properties:
o Water resistant
o Do not absorb odors
o Durable
o Color hardly fades
o Abrasion resistant
o Bacteria resistant 
Some feel the Biothane more pleasant in the hand and softer, others prefer the grip of the PVC coated webbing. In the end we decided to use the coated webbing because it is more than 3 times cheaper to buy and therefore also as a final product. 

The current readiness for shipment of our products can be seen on the start page and the product page. If this differs for a particular product or selection, it is displayed in the respective configurator. The production period starts from receipt of payment and can also be slightly delayed in case of delayed payment.

We ship with the Austrian postal service (Österreichische Post) and the shipping costs
depend on the country of delivery.

The shipping time in Austria is 1-3 business days. Abroad, the duration of shipping depends heavily on the recipient country.

CO2 neutral delivery within Austria.

 

Shipping costs:

Austria: 4,50 € (free shipping from 79€)

Germany: 10,90 € (free shipping from 79€)

Rest of EU: 14,50 € (free shipping from 99€)

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Post-CO2_neutral_zugestellt

You can pay via PayPal, various cards (credit card, Maestro, ....), Apple Pay or instant payment (Klarna).

Zahlungsmethoden 1
Zahlungsmethoden 2

Our harnesses and padded collars, as well as pure paracord leashes can be washed in the washing machine at 30°C in a padded laundry bag (to protect your machine and the hardware). It's best to wash in the gentle cycle/hand wash and avoid fabric softener.
Our products made of water resistant webbing or those made of rope with rigging, should only be hand washed in warm water and soap or wiped with a damp cloth.

Unfortunately, we are unable to offer repairs at this time.

Since almost all of our products are custom made, there is no right of return for those! 
If you have purchased a product from the buy-it-now, you have a 14-day return period.

Write us an email to lolinq.shop@gmail.com. The shipping costs for a return are borne by the buyer.

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